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Test Bank for Service Management 9th Edition By Bordoloi

Test Bank for Service Management 9th Edition By Bordoloi

Test Bank for Service Management 9th Edition By Bordoloi for $29.99

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Test Bank for Service Management 9th Edition By Bordoloi
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Table of Contents

Table of ContentPART ONE Understanding Services 1 The Service Economy 2 Service Strategy PART TWO Designing the Service Enterprise 3 New Service Development 4 The Service Encounter 5 Supporting Facility and Process Flows 6 Service Quality 7 Process Improvement 8 Service Facility Location PART THREE Managing Service Operations 9 Service Supply Relationships 10 Globalization of Services 11 Managing Capacity and Demand 12 Managing Waiting Lines 13 Capacity Planning and Queuing Models PART FOUR Quantitative Models for Service Management 14 Forecasting Demand for Services 15 Managing Service Inventory 16 Managing Service Projects

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